To a branch or a parcel locker, anywhere in Ukraine.
Pay on collection (cash on delivery) or by card after confirmation.
The tracking number appears on your order page, and by email too if you are signed in.
Ukrposhta
To a branch by postcode, anywhere in Ukraine.
Cheaper than Nova Poshta, but slower.
Pay on collection (cash on delivery) or by card after confirmation.
The tracking number appears on your order page, and by email too if you are signed in.
Payment
In the shop: cash or card on the spot.
Cash on delivery: pay at the post office when you collect it. The post charges a small transfer fee.
Card prepayment: the details appear on your order page only after confirmation. We never send card details in a message.
How long we hold it
In your cart a piece is kept for you for 3 hours. Once you order, it is set aside for up to 4 days while we confirm.
A confirmed order is held until you collect or receive the fabric.
Returns
A piece of proper quality cannot be returned or exchanged: it is fabric cut to measure. So ask anything by phone before you order, or come and see it in person.
If it arrives faulty (a hole, a stain) or the size differs from the one stated, we take it back and refund you.
Write or call within 14 days of receiving it and send a photo.
The shop pays the delivery for returning a faulty piece.
FAQ
Can I order several pieces at once?
Yes. Everything in the cart becomes one order, and we confirm it as a whole.
What if a piece from my order has been sold?
It drops out of your order, and its page shows what changed. The other pieces stay yours.
Where do I find the tracking number?
On your order page, under «My orders». If you are signed in, it also comes by email.
Can I cancel an order?
Yes, with the button on the order page. The pieces are open to others again straight away.
Is paying by card safe?
The details are shown only on your order page on our site, and only after confirmation. We never send them in a message.
Can I return a piece?
A piece of proper quality cannot be returned: it is fabric cut to measure. If it arrives faulty or the size differs from the one stated, write or call within 14 days with a photo: we take it back at our cost and refund you.